AT HIVE
Customized Marketing Solutions to help Your Business Thrive in a crowded market
Inbound Customer Support
A service where agents handle incoming customer queries, issues and complaints via various channels like phone, email, chat or social media.
Order Processing
A service where agents handle order placement, tracking, returns, and refunds on behalf of the company.
Market Research Surveys
A service where agents conduct surveys and research to collect information about customer behavior, preferences, or market trends.
Customer Satisfaction Surveys
A service where agents conduct surveys to measure customer satisfaction levels and identify areas of improvement for the company.
Outbound Customer Support
A service where agents make outbound calls to customers to provide assistance, follow up on previous interactions, or gather feedback.
Technical Support
A service where agents provide technical assistance and troubleshooting for products, software, or IT infrastructure.
Lead Qualification
A service where agents screen and qualify potential customers, based on predefined criteria, and forward them to sales representatives for follow-up.
Helpdesk Support
A service where agents provide technical assistance and troubleshooting for customers via phone, email, chat or a ticketing system.
Remote IT Support
A service where agents offer remote assistance to customers' IT-related issues through screen sharing and remote access tools.
Appointment Scheduling
A service where agents schedule appointments for customers or prospects, using various channels like phone, email, or chat.